Operational Design and Systems Architecture to Platform Service Excellence.
By Kelsey Furlong
With expertise in building cohesive teams, creating operational stability, and providing strategic oversight, we help service businesses get organized so relationships can thrive. We fix the disconnects, develop your team's capabilities, and create systems that won't fall apart when life happens.
Whether working solo or managing a growing team, running a fully remote business or coordinating multiple locations, we build the clarity and structure that keeps things running smoothly. At our agency, we take strategic oversight, team development, and project management to the next level.
Strategy + Systems + Software + Workflows + Service Design + Team Alignment + Marketing Operations + Client Experience + Automation
Strategy + Systems + Software + Workflows + Service Design + Team Alignment + Marketing Operations + Client Experience + Automation
We partner with clients on the backend side of brand-building where service delivery, operational design, and marketing execution intersect. Named for the Merchant’s Stone, the talisman of clear commerce and sustained value, we build the infrastructure their brands deserve: systems that liberate, workflows that honor the flow, strategies that scale brilliantly.
Our only goal: make excellence repeatable and brilliance flow.
